How many times have you walked a friend, family member, or client through fixing a computer issue over the phone? If you're like most savvy computer users, you've likely been through this ordeal more than you care to admit. While there have always been free tools like VNC that you could use to view and operate the remote computer, it's also been a very cumbersome and error prone process to walk a neophyte user through setting the software up and giving you the information you needed to access their computer.
CrossLoop is a software product that makes accessing and controlling a remote computer very easy. When you use CrossLoop, you and the person you're helping don't need to worry about things like IP addresses, network firewalls, and all the other things that come with most remote administration packages. That's because CrossLoop layers their own proprietary software on top of the standard VNC program to create a package that's both lightweight and easy to use.
To use CrossLoop, both you and the person you're providing help to agree on a common password. Each of you put the password into the CrossLoop program and click connect. In seconds, you're viewing and controlling the remote computer just as though you were sitting in front of it. Access is snappy and you have total control. You can even transfer files between the two connected PC's.
CrossLoop is one of those programs that you absolutely have to have if you're providing remote support or even if you're just needing to remotely control your various home and office PC's. I'd definitely give it four stars for both functionality and ease of use.
There are only two features I wish CrossLoop had that it doesn't and both aren't really that important: I wish it had some sort of VoIP/IM client so the two connected parties could talk
All-in-all, I think CrossLoop is one of the most useful packages a system administrator or support technician (both professional and non-professional) can have in their arsenal. The CrossLoop team is hard working and they really listen to their customers.
A team that listen to its customers and provides uncomplicated, free software?
Hmm...something must be terribly wrong here.
Maybe CrossLoop is starting a cult.
If so, hand me a big cup of fresh KoolAide.